Supervised CHW services
Vetted, trained, supervised CHWs from the CHW Academy pipeline. Field supervisors carry visibility into the substrate.
- Provider-reviewed scope
- Field supervisor coverage
- Governed scheduling
Service · CHW field team
Supervised community health worker services.
Trained, supervised, governed CHW teams extending primary care into the home and community. Every visit lands through the provider review gate. Every captured signal is audit-anchored.
Core services
Five workflows, one governed substrate.
Each service runs on the JoyPartnersOS platform with assignment-aware permissions and audit-emitting actions. CHWs do not sign off clinical determinations; providers retain final clinical authority.
Outreach & engagement
Door-step engagement and trusted-adult care navigation. Reach into communities that primary care alone cannot serve at scale.
- Plan-driven outreach
- Consent capture
- Audit-emitting communications
SDOH screening & education
Structured screening for transportation, food access, housing stability, caregiver network, and health literacy — captured into the plan workspace.
- Plan v3 templates
- Barrier capture taxonomy
- Provider review gate
Referral navigation & follow-up
Closed-loop referrals with partner-side visibility. Closure events emit audit entries. Open-beyond-SLA referrals trigger acknowledgments.
- Partner visibility
- Closure-rate analytics
- SLA acknowledgment
Care plan support & monitoring
Versioned plans with provider-authored goals. CHWs execute care-team tasks; providers see closure and outcomes trends in real time.
- Plan-versioned tasks
- Provider command center
- Outcomes trend lines
Evidence custody & audit
Raw transcripts, audio, and photos stay under controlled custody. PHI-minimized metadata flows downstream. Audit emission is always on.
- Ledger-tagged refs
- PHI-minimization
- Always-on audit
Operating model
Vetted, trained, supervised. Audit-trail by default.
Joy Partners staffs and supervises the field team. Providers retain final clinical authority. JoyPartnersOS is the substrate underneath.
- Recruit & train. CHWs are sourced and trained through the JoyPartnersOS-aligned CHW Academy. Substrate fluency is built in before deployment.
- Assign & scope. Provider Group Demo (or your group) scopes the panel, visit cadence, and clinical guardrails. JoyPartnersOS provisions queues and assignment-aware permissions.
- Operate & capture. CHWs run smart visits, capture barriers, document care navigation. Evidence anchors flow into the plan workspace and audit ledger.
- Loop the provider in. Telehealth broadcast (provider → assigned CHWs) and provider link-in (CHW → provider) keep clinical authority where it belongs. Audit emits on join.
- Close the referral. Network partners see real-time status, closure summaries, and SLA acknowledgment paths. Open-beyond-SLA referrals trigger flags, not silent timeouts.
Substrate boundaries
What CHWs do — and what they don't.
CHWs do
- Run smart visits. Structured field encounters with consent, readiness, barrier capture, plan-task execution.
- Capture evidence. Notes, observations, references — staged for provider review, audit-anchored.
- Coordinate care. Network partners, providers, supervisors — communications emit metadata into the audit ledger.
- Document barriers. Transportation, food access, environmental, caregiver — across the plan workspace.
- Escalate. Provider link-in via telehealth broadcast when clinically relevant.
CHWs do not
- Sign off clinical determinations. Provider review is the only path.
- Generate CPT decisions. CPT candidates are staged for provider sign-off, not auto-billed.
- Write to the commercial / payroll / clinical ledger directly. Workforce-ledger writes only.
- Access PHI beyond their assignment. Default-deny outside assigned panel.
- Act autonomously on clinically relevant signals. Human review gate is always required.
Compliance-safe disclaimer
Service envelope and intent only. No HIPAA, FDA, SOC2, HITRUST, or reimbursement certification claim. No autonomous clinical, billing, payroll, or legal decisioning. Synthetic identifiers only.