Operations Inbox
Triage queues for field visits, smart visits, provider reviews, referral closures, consent gaps, compliance reviews, audit exceptions, and communication follow-ups.
- Assignment-aware
- Ledger-tagged rows
- Default-deny actions
Platform · operations substrate
The operational command center for home-based and CHW-powered care.
JoyPartnersOS is the governed substrate underneath provider review, CHW field work, telehealth, evidence capture, and audit trails. It keeps the workflow graph closed, the ledgers separate, and every clinically relevant action human-reviewed before it lands.
Capabilities
Eight modules. One governance posture.
Each module is permissioned, assignment-aware, audit-emitting, and reviewable before clinically relevant actions land. The substrate enforces four-ledger separation by default.
Smart Visit
Structured CHW visit workflow: consent, readiness, barrier capture, evidence anchors, hybrid note staging for provider review.
- Voice-friendly capture
- Audit-emitting evidence
- Plan-driven prompts
Telehealth Broadcast
Provider-led broadcast to assigned care teams plus on-demand provider loop-in during a CHW field visit. PHI custody stays inside the substrate.
- Permissioned delivery
- Audit-emitting joins
- No third-party widget
Provider Command Center
Single workspace for primary care providers: client header, plan workspace, review queue, telehealth today, audit history, outcomes trends.
- Real-time CHW visibility
- Sign-off with audit
- Care-gap closure
Plan Workspace
Provider-authored plans with versioned goals, care-team tasks, health and social concerns, screening progression. Assignment-aware permissions.
- Plan versioning
- Care navigation
- Compliance readiness
Evidence Ledger
Visit-level evidence records, review packets, referral evidence. PHI-minimized metadata downstream; raw transcripts & audio stay under custody.
- Synthetic by default
- Ledger-tagged refs
- Closed-loop closure
Audit History
Every controlled-state change emits an audit entry, ledger-tagged, scoped to actor and assignment. Always-on, no opt-out.
- Always-emit
- Actor + assignment scope
- Closed by default
PromptOps & AgentOps
Documentation-first governance protocol sequences every non-trivial change. AI agents act inside the workflow graph, never on top of it.
- Sealed gate trail
- Bounded authorizations
- Human review at every gate
Governance
Four ledgers. One audited execution path.
Each ledger lives in its own scope with its own permissions and audit lineage. Clinical routes do not create commercial or workforce records. Cross-ledger references are controlled IDs.
Clinical / CPT
Clinical workflow state · CPT candidates · audit packets. Provider-reviewed.
Commercial / Provider Invoice
Revenue ledger & provider invoice surface. Separate scope. Not touched by clinical routes.
Workforce / Payroll
CHW workforce signals · supervision · time logs. Separate from clinical/CPT.
Platform / Auth / Audit
Identity · permission · consent state · audit emission. The envelope underneath the rest.
Dev preview
Walk the substrate in four roles.
The dev preview includes four simulated portals — Provider Command Center, CHW Field Workflow, Referral Partner Portal, and Super Admin Dev Console. No real authentication, no PHI, no live data.
Provider
Provider Command Center
Panel · review queue · telehealth today · CHW field · outcomes trends.
CHWCHW Field Workflow
Today's visits · SDOH checklist · barrier capture · provider escalation.
ReferralReferral Partner Portal
Active referrals · journey timeline · closure-rate analytics · partner SLA.
Super DevSuper Admin Dev Console
Tenants · roles · ledger separation · PromptOps · audited impersonation (dev only).
Compliance-safe disclaimer
Platform envelope and intent only. No HIPAA, FDA, SOC2, HITRUST, or reimbursement certification claim. No autonomous clinical, billing, payroll, or legal decisioning. Synthetic identifiers only.